Shop rules

TERMS AND CONDITIONS FOR PRODUCT DELIVERY, PAYMENT, AND RETURN

Product Delivery: Products are delivered to the address provided by the buyer during the order placement and confirmation process. Delivery methods are listed on the website and can be selected when placing the item into the shopping cart. Ordered products can also be picked up at UAB "Spikarė" branches. Delivery costs are displayed in the shopping cart during order formation and confirmation.

Payment for Products: Unless otherwise agreed with the legal or natural person (no existing agreement), payment for products can be made: a) in cash at UAB "Spikarė" branches upon pickup, b) in advance via bank transfer to the company's account (company details are provided on the proforma invoice and on the website www.rcl.lt under the "Contact" menu), c) in cash directly to the courier or at the post office upon delivery (cash on delivery service is charged; the price is specified during the order), d) by advance transfer according to the issued proforma invoice.

Product Return: Product returns follow the procedures and conditions outlined in the laws of the Republic of Lithuania. When products are ordered online, they can be returned within 14 days after the sale date (as indicated on the sales document). Return shipping costs are borne by the buyer. After receiving the returned product and assessing its packaging condition—or, if unboxed, the product condition (e.g. unused)—the Seller refunds the buyer within 14 days from receiving the written notice of contract withdrawal. If the buyer paid via bank transfer, the refund is issued to the same bank account unless the buyer requests a different one when returning the goods.

Orders involving items not in stock at UAB "Spikarė" or its branches and ordered in advance are referred to as “Special Orders”. These are marked in the online catalog under the “Orderable Products” section. According to the EU Consumer Rights Directive (2011/83/EU) transposed into Lithuanian law (Articles 6.228¹–6.228¹¹ of the Civil Code), the buyer has the right to return such products within 14 days without providing a reason, but agrees to cover the cost of returning these items to the Seller’s supplier. The buyer is informed of these costs upon expressing the intent to return such goods.

Product Delivery Quality Check: The buyer must inspect the condition of the shipment upon delivery, in the presence of the courier. If damage is noticed, it must be reported to the courier, marked on the delivery document, and a Packaging Damage Report must be completed with the courier. The goods inside must also be checked and photographed if damaged—photos are necessary for return procedures. If the packaging is intact, no check is required. If the buyer accepts the shipment without the above procedure, the shipment is considered properly delivered. If the buyer receives an incorrect product, UAB "Spikarė", after receiving the returned wrong product, will send the correct one or refund the product and delivery cost. The buyer must confirm the product is correct before using or otherwise handling it; UAB "Spikarė" assumes no liability for any damages arising from the use of an incorrect product.

Seller contact: Email: info@rcl.lt Phone: +370-37-310625